Contact Us
Your satisfaction is our priority. Reach out through these dedicated channels:
Phone Support
Eunice: 802-231-2008
Friday - Tuesday: 6 AM - 3 PM (PST) | 9 AM - 6 PM (EST)
Saturday & Sunday & Holidays: Closed
24-Hour Voicemail
Frankie: 951-840-6013
*Leave detailed message with:
- Preferred contact window
- Callback number
- Order number (if applicable)
Local Physical Store
Address: 2910 Rubidoux Blvd, Jurupa Valley, CA 92509
Jessie: 909-809-6087
Friday - Tuesday: 8 AM - 5 PM (PST) | 11 AM - 8 PM (EST)
Saturday & Sunday & Holidays: Closed
What to Include in Your Message
For faster resolution, please provide:
- Order number or purchase date
- Product model name/number
- Clear description of your inquiry
- Photos (if reporting an issue)
Our Commitment
- All emails answered within 6 business hours
- Voicemails returned next business day
- Emergency service requests escalated immediately
Note: For warranty claims or shipping issues, please include "URGENT" in your subject line.
After-Hours Tip:
Our email system is monitored for critical issues. For urgent matters, email typically yields faster responses.