Contact Us

Your satisfaction is our priority. Reach out through these dedicated channels:

✉️

Email Support

Primary Contact:
service@hkxsc-sauna.com

We will reply you within 12 business hours

📞

Phone Support

Eunice:(+1) 8022312008

Friday - Tuesday: 5:00 AM - 15:00 PM (PST)

Friday - Tuesday: 8:00 AM - 17:00 PM (EST)

Wed & Thu & Holidays: Closed

 

🗣️

24-Hour Voicemail

Frankie:951-840-6013

*Leave detailed message with:

  • Order number (if applicable)
  • Callback number
  • Preferred contact window

What to Include in Your Message

For faster resolution, please provide:

  • Order number or purchase date
  • Product model name/number
  • Clear description of your inquiry
  • Photos (if reporting an issue)

Our Commitment

  • All emails answered within 6 business hours
  • Voicemails returned next business day
  • Emergency service requests escalated immediately

Note: For warranty claims or shipping issues, please include "URGENT" in your subject line.

After-Hours Tip:

Our email system is monitored for critical issues. For urgent matters, email typically yields faster responses.