FAQ

How long will it take to get my order?

Orders undergo processing within 1-2 business days after confirmation. We strategically fulfill shipments from our network of warehouses located in California, New Jersey, Georgia, and Texas to optimize delivery speed based on your address. Standard delivery timelines range between 5-15 business days from the shipping date, depending on your geographical proximity to these distribution hubs.

Will the sauna be delivered to my residence?

Yes, we partner with leading logistics providers including UPS, FedEx, and regional specialists, selected based on your location and product specifications. Your sauna will be delivered directly to your doorstep via white-glove delivery service, with two key steps for a seamless experience:

Pre-Delivery Coordination

1. The assigned carrier will contact you 24-48 hours prior to arrival
2. Appointment confirmation ensures an adult (18+) is available to sign

Secure Handover

1. Delivery team verifies product integrity onsite
2. Requires signature acknowledgement for release

This protocol guarantees safe, tracked delivery of your wellness investment.

Is the sauna fully assembled? What assembly is required?

The sauna features a pre-engineered modular system accompanied by illustrated instructions and step-by-step video guides to streamline installation. While a single capable adult can complete assembly independently, we strongly recommend dual-person collaboration for optimal efficiency and safety.

Installation Insights:

• Typical Installation Time: 30 minutes (based on customer-reported data)
• Preparation: Review all documentation and video resources before beginning
• Skill Consideration: Time may vary with prior DIY experience

White-Glove Installation Service (Optional): For addresses within a 200-mile radius of our Jurupa Valley, CA distribution center (2920 Rubidoux Blvd), professional installation is available for an additional fee. Contact our support team to schedule door-to-door delivery and certified technician assembly.

What is the warranty period for the sauna?

The sauna is backed by a 3-year structural warranty, with the heating components covered by a 1-year dedicated warranty. Please note: This warranty coverage applies to manufacturing defects and does not extend to damage resulting from improper use, accidental impacts, or unauthorized modifications.

How Does HKXSC Outperform Competitors?

1. Premium Material Selection
   Unlike some brands that use Hemlock as a raw material, HKXSC uses Red Cedar, Mahogany, Basswood, Fir Wood, and other longer-lasting, aromatic, better preservative and hypoallergenic woods as raw materials for our saunas. This determines the better performance of HKXSC saunas in terms of durability and safety.
2. Advanced Wellness Engineering
   
   • Ceiling System: Generates 106,620 ions/cm³ through Negative-Ion Ecological Board
   • Heaters: Japanese SUS316L stainless steel elements (2.5-3.8kW output) reach 210°F in 30 minutes
   • Holistic Experience Suite: 800nm Mid-Infrared lamp & Bluetooth audio
3. Unmatched Service Commitment
   
   • Dedicated Sauna Concierge: ASE-certified technicians + 24/7 support portal
   • Forever Warranty: Covers structural integrity (vs. industry-standard 1-year limited coverage)
4. Vertical Integration Advantage
   As a direct manufacturer-retailer, we eliminate 37% middleman costs - delivering luxury saunas at 22% below market average while maintaining:
   • UL 8750 certification for all electrical systems
   • FCC Part 15 Class B EMI compliance
   • FSC Chain-of-Custody wood sourcing
5. Adaptive Design Philosophy
   
   • All-Weather Gable Roof: IP65-rated outdoor configuration
   • 360° vapor barrier system (ASTM E96 tested)

Are there hybrid saunas that combine traditional heaters with infrared spectrum?

Yes, HKXSC-SAUNA is the first factory to create a groundbreaking negative ion full spectrum steam sauna, with multiple patent certifications. We focus on solving the two major pain points of traditional steam saunas: stuffiness/discomfort and lack of infrared spectrum.

Our full spectrum negative ion steam sauna combines traditional steam therapy with infrared spectrum and air purification technology (forming a three-in-one "solid triangle cycle"). This creates a refreshing natural environment similar to forests or waterfalls. Negative ions—negatively charged air molecules—exist abundantly in these outdoor spaces and have been shown to elevate mood, reduce stress, and promote relaxation. Combined with warm steam therapy, this delivers an unparalleled wellness experience.

What are the risks of steam saunas compared to infrared saunas?

Scientific evidence shows steam sauna risks are comparable to infrared saunas. Both raise core body temperature and create heat stress, potentially leading to dehydration—especially for those with cardiovascular conditions. Proper hydration before/after sessions is essential. If you experience discomfort, dizziness, or lightheadedness, exit immediately or lower the temperature while rehydrating with water or electrolytes.

How long should you stay in a sauna for maximum health benefits?

For optimal results (regardless of sauna type), we recommend 30-minute sessions:

• 5 minutes: Initial detoxification through sweating
• 10 minutes: Significant heart rate increase
• 15 minutes: White blood cell release for immunity boost
• 20 minutes: Cardiovascular benefits and heat shock protein release

Is there a warm-up time difference between steam and infrared saunas?

Warm-up time depends on the sauna model and heater type. Both use electric heating elements and typically require 30-45 minutes to reach optimal temperature, with no noticeable difference in heating speed.

Can a steam sauna improve skin health? How can I get assistance?

Our full spectrum mid-infrared steam sauna significantly benefits skin health: mid-infrared light accelerates wound healing, reduces fine lines/wrinkles, and boosts collagen production. Steam saunas additionally improve skin hydration.

How does HKXSC Sauna improve respiratory health?

Negative ions clean airborne bacteria/viruses, improving air quality and respiratory health while strengthening immune defenses against respiratory diseases.

Can regular sauna use aid weight loss?

When incorporated into a healthy lifestyle, saunas support weight loss by:

• Increasing circulation and temporarily lowering blood pressure
• Promoting water loss and calorie burning through elevated heart rate (simulating light exercise)
• Enhancing effects when used with sauna suits (raises body temperature)

What are the cardiovascular benefits of negative ion saunas?

Negative ions promote blood circulation, enhance oxygen/nutrient delivery to cells, and strengthen immune system function.

How do steam saunas help muscle recovery?

HKXSC full spectrum steam saunas penetrate deeper into tissue than traditional models, dilating more blood vessels and increasing targeted blood flow. Our mid-infrared therapeutic lights further relieve muscle/joint pain by penetrating deep tissue—beyond the reach of conventional steam saunas—while reducing inflammation through light therapy.

How does negative ion steam sauna detoxification work?

Steam expels toxins through sweat, while negative ions neutralize free radicals and reduce cellular oxidative damage—enhancing immune cell vitality.