Shipping policy

SHIPPING POLICY

Shipping rates all taxes and fees are borne by HKXSC.

Free shipping is available for all products on the HKXSC official website.

SHIPPING RATES

DELIVERY TIMES

*Please note that estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. And we will keep you updated with the latest news. Please feel free to contact us at service@hkxsc-sauna.com if you have any questions.

U.S. DELIVERY LOCATIONS

Our delivery services are currently only available to locations within the continental United States.

Overseas territories are excluded. Delivery to the following states is NOT supported: PR, AK, HI, GU, AA, AE, AP.

Please note: we currently DO NOT drop ship to PO Boxes.

U.S. WAREHOUSE

*All shipments are directly from our warehouse. 

Shipped from 1 of 4 state warehouses (California, New Jersey, Georgia, Texas). Our system will automatically choose the available and closest warehouse, and fastest standard/ground service available. The orders are sent via a wide variety of carriers, and prior to shipping an order, we cannot guarantee which shipping service or warehouse will be used.

REQUIRED ACTIONS

We will need your phone number for the delivery. The freight carrier will call you to set up a delivery time. Please make sure the number provided during checkout is the best one to reach you at, the Logistics will deliver the goods directly to your home. If paying with PayPal, please ensure the account number is accurate.

REFUSE DELIVERY

You have the right to refuse a shipment upon arrival should you notice visible damage caused during transportation. You must take pictures for evidence and contact us at service@hkxsc-sauna.com, we will replace your sauna with a brand-new one for free. Note: If our shipping carrier attempts delivery, and the package is returned to our warehouse due to the customer not being present at the time of delivery, providing the wrong address, or changing their address without informing us, then it will be the buyer's responsibility to pay the shipping fee to re-ship the order. Therefore, we recommend that customers keep an eye on their order once they have received a tracking number.

CONCEALED DAMAGE

If damage is not noticed until after the reception of a package, you have 2 business days to return the product; after the 2 business days deadline, HKXSC has the right to refuse any and all return inquiries. 

ATTENTION: Shipping damage must be noted at the time of delivery and signature request. HKXSC must be notified of any damage to your sauna on the same day of signing for and receiving your shipment. Failure to notify HKXSC within the established time frame will result in the owner taking full responsibility for the cost of ALL REPLACEMENT PARTS, including shipping and handling fees.