Shipping Policy

HKXSC assumes all shipping costs, taxes, and import fees for orders placed through our official channels.

FREE SHIPPING

All purchases made through HKXSC's official website qualify for complimentary shipping services.

SHIPPING RATES

Product	Shipping Fee	Carrier
Sauna & Accessories	Free	LTL / UPS

DELIVERY TIMEFRAMES

Product	Processing Time	Transit Time
Sauna & Accessories	1-3 business days	7-15 business days

Delivery estimates are projections only. Unforeseen circumstances (weather delays, carrier disruptions, etc.) may extend timelines. We proactively monitor shipments and provide updates via email. Contact service@hkxsc-sauna.com for urgent inquiries.

SERVICE AREA

We currently deliver to:
✅ Continental United States

Excluded locations:
❌ Puerto Rico (PR), Alaska (AK), Hawaii (HI), Guam (GU)
❌ Military addresses (AA, AE, AP)
❌ PO Boxes

WAREHOUSE & CARRIERS

All orders ship directly from our strategically located warehouses:
California New Jersey
Texas Georgia

Our system automatically selects:

The nearest available warehouse
Optimal carrier (UPS/LTL) for fastest ground delivery

Specific warehouse/carrier details become available post-shipment

CUSTOMER REQUIREMENTS

Provide an active contact number for delivery coordination
Verify PayPal shipping addresses match physical locations
Coordinate directly with carriers for appointment scheduling

DELIVERY REFUSAL & DAMAGE PROTOCOLS

Visible Damage at Delivery

During delivery, please inspect the condition of the package before signing for your sauna. Please note that external packaging damage does not always indicate damage to the sauna itself. In most cases, we recommend accepting the delivery and inspecting the contents after unpacking.

Please take photos of:

Any exterior packaging damage (including shipping labels)
The condition of the sauna components after opening the package (if any damage is found)

If any sauna components are damaged during shipping:

Please contact our support team at service@hkxsc-sauna.com within 7 days of delivery.
Provide clear photos of the damaged parts and packaging.
Our team will arrange brand-new original replacement parts to ensure your sauna is restored to proper condition.

If the package is severely damaged to the point that it appears destroyed or the product may no longer be usable, you may refuse the delivery. Please take photos of the damaged package before refusal and contact our support team for assistance.

Concealed Damage Discovery

Retain all packaging materials for 7 days post-installation
Document with timestamped photos showing:
- Damage context (entire box + close-ups)
- Affected components in installed position
Submit claim within 7 days of delivery

Return Shipping Fees Apply If:

Recipient unavailable at scheduled delivery
Incorrect/missing address provided
Unauthorized address changes

CRITICAL REMINDERS

Inspection window: 7 days from delivery acceptance
Claims exceeding timeframe become customer responsibility
Replacement parts/shipping fees apply for late reports