FAQs
Save your valuable time by finding answers through FAQs.
Top Five FAQ
How long will it take to receive my order?
It takes 2-3 business days to process your order once we receive it. Depending on the shipping address, we will ship from a warehouse near you in California, New Jersey, Georgia and Texas. Estimated delivery time is 5-14 business days (pre-order products are subject to product page).
How long is the warranty for HKXSC saunas?
The sauna comes with a 3-year warranty. Please note that damages caused by misuse or human error are not covered under this warranty.
Does HKXSC offer in-home installation service?
HKXSC saunas are designed for easy assembly, taking just 20 minutes for 1-2 people. For added convenience, we now offer professional in-home installation in Southern California and are actively working to expand our service area.
How do I maintain my sauna/what can I do to it?
Wood Maintenance:
- Try to put HKXSC sauna room in a ventilated and dry place, keep the distance between the bottom and the ground.
- Just clean the sauna floor and seat with a towel after each use of the sauna room.
- Paint or wood wax the outside of the sauna room every 3-6 months.All these will prolong the service life of the sauna room as much as possible!
What can you do with the sauna?
- You can choose the varnish according to your favorite color and apply it on the external wall of the sauna room.
- Without affecting the normal use and safety of the sauna room, you can choose your favorite interior decoration inside the sauna room.
How do I change/cancel my order?
We ship your order within 2-3 business days of receiving your order, you will receive an email notification when it is shipped, until then you can change or cancel your order by Contact Us to notify us. Once our warehouse has processed your order, we might not be able to make any changes.
Sauna Synthesis
How is HKXSC different from other brands?
Quality and Wood:
- Unlike some brands that use Hemlock as a raw material, HKXSC uses Red Cedar, Mahogany, Basswood, Fir Wood, and other longer-lasting, aromatic, better preservative and hypoallergenic woods as raw materials for our saunas. This determines the better performance of HKXSC saunas in terms of durability and safety.
Design and Functionality:
- The patented negative ion ceiling releases negative ions, keeping the air fresh and circulating, providing a breathable and refreshing sauna experience.
- Premium Japanese-Made Stainless Steel Sauna Heater, Fast Heating & Space-Saving Design
- Each HKXSC sauna is equipped with Bluetooth speakers for listening to music and audiobooks or for meditation.
- Each sauna room is equipped with a reading light and a mid-infrared beauty lamp, further enhancing the health, wellness, and beauty benefits.
- The Gable Roof, designed for outdoor use, gives you the option of using the sauna indoors or outdoors.
Customer Service and Warranty:
- We offer trained and professional customer service for each series of saunas to provide you with professional and timely customer service.
HKXSC is not like other brands that only offer a one year limited warranty. We offer a comprehensive Lifetime Warranty on each of our saunas to ensure your shopping and usage experience.
Price:
- HKXSC is an all-in-one manufacturing + sales brand that allows you to get high-end luxury saunas at an affordable price.
Certifications & Compliance:
- HKXSC holds various electrical and safety certifications required for saunas. Such as UL certification for electrical components, FCC certification for electromagnetic interference or FSC certification for sustainable wood sourcing.
How does HKXSC give you peace of mind?
- Uses FDA-approved safe wood glue
- Guaranteed environmentally friendly and 100% solid wood
- Lifetime warranty on all products
- Superior sauna craftsmanship
- Gable Roof designed for the outdoors
- Quick 20-minute assembly saves you time and money
- Multiple warehouses to ship near you
- Rigorous indoor and outdoor experiments
Can I use the sauna in a cold place? (e.g. south Florida)
Of course, You can enjoy a sauna when it's cold in South Florida. In fact, HKXSC saunas work well in both winter and summer, regardless of the outdoor temperature, with the difference that the heat-up time is a bit longer in cold weather than in the warmer summer months, at about 20-30 minutes.
Shipping & Returns
How can I track my order?
When your order has been shipped, you will receive a notification email containing your order number and logistics tracking number. After receiving the notification email you can use the tracking number to check the latest logistics information on the tracking order page.
Will the logistics be delivered to my house?
Our logistics providers are CEVA Logistics and FedEx or others, depending on your shipping address and the products you purchase. They will deliver the sauna directly to your home, and before delivery, they will call you to confirm that you can sign for it at your home.
If you are located in California, New Jersey, Georgia, and Texas, installation may be available as time and distance permits.
How to transport HKXSC sauna?
HKXSC Sauna has warehouses in California, New Jersey, Georgia, and Texas. We will arrange shipment near you according to your shipping address.
Packaging: packed by three large boxes containing front, back, left, right, top and bottom wooden boards. The wooden boards are installed with motor equipment and carbon heating plate and glass.
What is your return policy?
Here's some simplicity, for details check out the return policy.
1. We offer a 7-day return policy for unopened products.
2. The cost for product returns is borne by customers for all non-warranty-related returns.
3. If opened, only defective products will be accepted for exchange.
How long does it take to get a refund?
Here's some simplicity, for details check out the return policy.
1. if you meet the guidelines of our return policy, then we will refund the price of your purchase.
2. you should receive your refund within four weeks of handing the package over to the return shipper, however, in many cases you will receive your refund sooner.
This time period includes the transit time it takes for us to receive your return from the shipper (5 to 10 business days), the time it takes to process your return once we receive it (3 to 5 business days), and the time it takes for your bank to process the refund request (5 to 10 business days).
How do I request a return?
To request a return, please contact us at service@hkxsc-sauna.com. Our staff will get back to you within 1 business day.
1. please do not return your purchase without contacting us first;
2. please detail in your email why you need to return the item, if it is a quality issue please attach a picture or video;
3. Refunds will be made according to the original method of payment used for your purchase;
4. you have 14 days from the date of receipt of your item to return it. 5;
5. you do not need to pay any return handling fee due to quality issue within the 14 days return period.
Payments & Orders
How long will it take to receive my order?
We ship within 24 hours of receiving your order (holidays are postponed). Ships from California, New Jersey, Georgia, and Texas warehouses based on the proximity of your shipping address. Estimated delivery is 3-10 business days. (Pre-orders are subject to product page)
How do I change/cancel my order?
We ship your order within 2-3 business days of receiving your order, you will receive an email notification when it is shipped, until then you can change or cancel your order by Contact Us to notify us. Once our warehouse has processed your order, we might not be able to make any changes.
What payment methods does HKXSC support?
We support Visa, MasterCard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Meta Pay, PayPal
My order was never delivered, what can I do?
We are very sorry if this has happened. Please give us some time to contact the courier company, we will do our best to track your package and make sure you receive your order as soon as possible.
If there is an accident that the package is lost, we arrange to resend the package, or give you a refund and other treatments, it is up to you to make the decision.
Please feel free to keep in touch with us. We will be happy to help you and provide the best solution to make sure the problem is solved.
Will I receive a confirmation of my order?
When we receive your order we will arrange for shipment within 24 hours, you can receive a confirmation email after shipment.
If you do not receive a confirmation email, it may be for the following reasons:
1. It is on a weekend or holiday;
2, Your order is a pre-sale product;
3, The confirmation email is in spam mailbox;
4、Your receiving information is incorrectly filled out.
Please keep in touch with us at Contact Us to get the answer.
About Sauna
Why are there so many materials in HKXSC saunas? What is the difference between them?
HKXSC has always been committed to bring the best products to our customers. We use different materials to give customers with different needs more choices, as different materials have different advantages and disadvantages. You can learn the difference between them in the "Material Comparison" page.
How many people and how long does it take to assemble a sauna?
HKXSC saunas are made of tongue and groove construction, and complete assembly of a sauna only takes 1-2 people 20 minutes.
What’s the difference between a Negative Ion Steam Sauna and traditional saunas?
The main difference between a Negative Ion Steam Sauna and a traditional sauna lies in the use of negative ion technology. Traditional saunas typically use dry heat or steam to promote detoxification and relaxation, while a Negative Ion Steam Sauna not only offers steam therapy but also releases negative ions to improve air quality. Negative ions are believed to freshen the air, removing harmful particles such as dust and bacteria, while helping to reduce stress, improve sleep quality, and enhance the body’s natural detoxification process.
In traditional saunas, the air can sometimes feel stuffy or dry, as there is no negative ion feature. On the other hand, a Negative Ion Steam Sauna provides a fresher air environment, offering a deeper relaxation experience. Overall, the Negative Ion Steam Sauna focuses not just on heat therapy but also combines air purification, delivering a more comprehensive health benefit.
Usage & Care
Where should I place my sauna?
You can place your sauna both indoors and outdoors. Just make sure you have a level surface.
If you place your HKXSC sauna outdoors, try to avoid placing it in a wet corner. This will increase the lifespan of the sauna.
How to connect a Bluetooth speaker?
Once the sauna is turned on, you can find the "BT Speaker" in the Bluetooth settings of your phone, tablet or computer, and click to connect to use the speaker to listen to music, read a book or do anything else you like.
How do I maintain my sauna/what can I do to it?
Wood Maintenance:
1、Try to put HKXSC sauna room in a ventilated and dry place, keep the distance between the bottom and the ground.
2、Just clean the sauna floor and seat with a towel after each use of the sauna room.
3、Paint or wood wax the outside of the sauna room every 3-6 months.
All these will prolong the service life of the sauna room as much as possible!
What can you do with the sauna?
1、You can choose the varnish according to your favorite color and apply it on the external wall of the sauna room.
2、Without affecting the normal use and safety of the sauna room, you can choose your favorite interior decoration inside the sauna room.
Still no answer? Get in touch with our customer service team.
Customer Support Service Time: Monday to Friday: 9AM - 5 PM