It takes 2-3 business days to process your order once we receive it. Depending on the shipping address, we will ship from a warehouse near you in California, New Jersey, Georgia and Texas. Estimated delivery time is 5-14 business days (pre-order products are subject to product page).

The sauna comes with a 3-year warranty. Please note that damages caused by misuse or human error are not covered under this warranty.

HKXSC saunas are designed for easy assembly, taking just 20 minutes for 1-2 people. For added convenience, we now offer professional in-home installation in Southern California and are actively working to expand our service area.

Wood Maintenance:

• Try to put HKXSC sauna room in a ventilated and dry place, keep the distance between the bottom and the ground.
• Just clean the sauna floor and seat with a towel after each use of the sauna room.
• Paint or wood wax the outside of the sauna room every 3-6 months.All these will prolong the service life of the sauna room as much as possible!

What can you do with the sauna?

• You can choose the varnish according to your favorite color and apply it on the external wall of the sauna room.
• Without affecting the normal use and safety of the sauna room, you can choose your favorite interior decoration inside the sauna room.

We ship your order within 2-3 business days of receiving your order, you will receive an email notification when it is shipped, until then you can change or cancel your order by Contact Us to notify us. Once our warehouse has processed your order, we might not be able to make any changes.

Quality and Wood:

• Unlike some brands that use Hemlock as a raw material, HKXSC uses Red Cedar, Mahogany, Basswood, Fir Wood, and other longer-lasting, aromatic, better preservative and hypoallergenic woods as raw materials for our saunas. This determines the better performance of HKXSC saunas in terms of durability and safety.

Design and Functionality:

• The patented negative ion ceiling releases negative ions, keeping the air fresh and circulating, providing a breathable and refreshing sauna experience.
• Premium Japanese-Made Stainless Steel Sauna Heater, Fast Heating & Space-Saving Design
• Each HKXSC sauna is equipped with Bluetooth speakers for listening to music and audiobooks or for meditation.
• Each sauna room is equipped with a reading light and a mid-infrared beauty lamp, further enhancing the health, wellness, and beauty benefits.
• The Gable Roof, designed for outdoor use, gives you the option of using the sauna indoors or outdoors.

Customer Service and Warranty:

• We offer trained and professional customer service for each series of saunas to provide you with professional and timely customer service.
  HKXSC is not like other brands that only offer a one year limited warranty. We offer a comprehensive Lifetime Warranty on each of our saunas to ensure your shopping and usage experience.

Price:

• HKXSC is an all-in-one manufacturing + sales brand that allows you to get high-end luxury saunas at an affordable price.

Certifications & Compliance:

• HKXSC holds various electrical and safety certifications required for saunas. Such as UL certification for electrical components, FCC certification for electromagnetic interference or FSC certification for sustainable wood sourcing.

• Uses FDA-approved safe wood glue
• Guaranteed environmentally friendly and 100% solid wood
• Lifetime warranty on all products
• Superior sauna craftsmanship
• Quick 20-minute assembly saves you time and money
• Multiple warehouses to ship near you
• Rigorous indoor and outdoor experiments

You can place your sauna both indoors and outdoors. Just make sure you have a level surface.

If you place your HKXSC sauna outdoors, try to avoid placing it in a wet corner. This will increase the lifespan of the sauna.

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The main difference between a Negative Ion Steam Sauna and a traditional sauna lies in the use of negative ion technology. Traditional saunas typically use dry heat or steam to promote detoxification and relaxation, while a Negative Ion Steam Sauna not only offers steam therapy but also releases negative ions to improve air quality. Negative ions are believed to freshen the air, removing harmful particles such as dust and bacteria, while helping to reduce stress, improve sleep quality, and enhance the body’s natural detoxification process.

In traditional saunas, the air can sometimes feel stuffy or dry, as there is no negative ion feature. On the other hand, a Negative Ion Steam Sauna provides a fresher air environment, offering a deeper relaxation experience. Overall, the Negative Ion Steam Sauna focuses not just on heat therapy but also combines air purification, delivering a more comprehensive health benefit.

When your order has been shipped, you will receive a notification email containing your order number and logistics tracking number. After receiving the notification email you can use the tracking number to check the latest logistics information on the tracking order page.

Our logistics providers are CEVA Logistics and FedEx or others, depending on your shipping address and the products you purchase. They will deliver the sauna directly to your home, and before delivery, they will call you to confirm that you can sign for it at your home.

If you are located in California, New Jersey, Georgia, and Texas, installation may be available as time and distance permits.

Here's some simplicity, for details check out the return policy.

1. We offer a 30-day return policy for unopened products.

2. The cost for product returns is borne by customers for all non-warranty-related returns.

3. If opened, only defective products will be accepted for exchange.

Here's some simplicity, for details check out the return policy.

1. if you meet the guidelines of our return policy, then we will refund the price of your purchase.

2. you should receive your refund within four weeks of handing the package over to the return shipper, however, in many cases you will receive your refund sooner.

This time period includes the transit time it takes for us to receive your return from the shipper (5 to 10 business days), the time it takes to process your return once we receive it (3 to 5 business days), and the time it takes for your bank to process the refund request (5 to 10 business days).